The CLAPA Office is closed, but our staff and volunteers are still working hard to support you remotely. Our feeding service is still running, and orders will be dispatched when staff attend the office on two days each week.
We send UK orders via Royal Mail and there are no time slots, guaranteed delivery dates or any tracking available for UK orders sent via first class post.
Your property needs to be accessible for parcel delivery especially if you reside in a block of flats with security doors/ gates and you need to be home daytimes to receive parcels. If the postman does not have direct access to your front door then check communal areas or communal letterboxes for a “Something For You” card. If your order did not arrive after 5 working days from the date of your dispatch notification (sent via email) then please read Section 2.4 of our
Retail policy covering refunds, returns and other issues
Please be advised that following Brexit, EU customers may be asked to pay additional taxes when orders arrive. Please consult your country’s guidance on receiving packages from outside the EU, and be aware that CLAPA is not liable for any extra charges you may incur.
For customers in the Republic of Ireland, CLAPA Ireland currently has a stock of MAM bottles and teats which they are able to supply to hospitals and families in need. We will continue to supply RoI families through our shop, but please contact CLAPAI if you are concerned about delivery post-Brexit.
CLAPA normally encourage parents to wait until after your feeding assessment once your baby is born to order your bottles. We can only send out one free Welcome Pack per baby, so we want to be sure they’re definitely going to be the one’s your little one needs! If you get in touch following your feeding assessment when your baby is born, we’ll get that to you ASAP.
Of course if you would still like to order your bottles before your baby is born we will still send these out but we will not be able to provide additional free bottles if you subsequently want to try alternatives to the ones that we already sent you in your free welcome pack.