Note: While CLAPA’s office is closed due to staff working remotely from home, all orders are being dispatched on Monday & Thursday afternoons when two staff members attend the office.
There may be some delays to dispatching NHS orders and international orders.

We send UK orders via Royal Mail First Class Post. There are no time slots, guaranteed delivery dates or any tracking available for these orders. Deliveries take place on 7 days per week in some areas. (Monday to Sunday). Someone needs to be at the delivery address to receive the parcel.

Check for Royal Mail service delays in your area.

How to collect a missed delivery.

I missed my delivery but lost the ‘Something for you’ card

We are receiving some reports of parcels being left in external storage areas like recycling bins/ boxes, dustbins or elsewhere outside a property so check these areas if you are expecting a delivery.

Find out more about deliveries and how you can ensure your items get to you on time.


Please be advised that following Brexit, EU customers may be asked to pay additional taxes when orders arrive. Please consult your country’s guidance on receiving packages from outside the EU, and be aware that CLAPA is not liable for any extra charges you may incur.


For customers in the Republic of Ireland, CLAPA Ireland currently has a stock of MAM bottles and teats, which they can supply to hospitals and families in need. We will continue to supply RoI families through our shop, but please contact CLAPA Ireland if you are concerned about delivery post-Brexit.

NOV/DEC 2022: Orders of DR BROWNS products have been getting refused by Irish customs and are being returned to our office. We are investigating the reasons for this. In the meantime, using a Parcel Motel service may help to ensure your Dr Browns items are delivered.


CLAPA can only supply one Welcome Pack per family. We strongly encourage you to wait until you have spoken with your Cleft Nurse Specialist before ordering your Welcome Pack, as if you request the wrong items, we can’t send another pack.

Request a Free Welcome Pack

Christmas Card Shop

Please click on the pink text descriptions for each product listed below to view more information.

The prices of Wristbands, Pens, Trolley Coin Keyrings, Pin Badges and Tote Bags also include a small donation to help support CLAPA in delivering much needed services.