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Please note:
Due to current staffing limitations, there may be a delay in processing and sending out orders, including Welcome Packs. We appreciate your patience and understanding while we work to get these out as soon as possible.

You must only use the feeding equipment available on CLAPA’s shop on the advice of a Clinical Nurse Specialist. Failure to follow medical advice when using this feeding equipment could result in serious risk of harm to your baby.

ORDERS IN THE UNITED KINGDOM

Orders are dispatched on Mondays and Thursdays via Royal Mail First Class Post. To keep costs low, we cannot offer tracking or guaranteed delivery dates.

Delivery dates and times will depend on your local postal service. Please ensure someone is at home to receive any parcels; it is up to you to collect missed deliveries even if there is no ‘something for you‘ card left. Find out more about deliveries and how you can ensure your items get to you on time.

ORDERS TO MAINLAND EUROPE

Following Brexit, customers in mainland Europe must pay additional delivery fees and taxes. In most cases, we will send your order ‘Delivery Duties Unpaid‘ (DDU), which means you will usually have to pay an extra customs fee when your parcel arrives in your country.

If the cost to deliver your order (including taxes in some cases) exceeds what you have been charged for postage, we will send you an additional payment link when your order is processed so you can cover these costs. Unfortunately, we cannot control or calculate these additional fees in advance. More information.

Alternatively, EU customers may wish to purchase Dr Browns bottles from this list of Dr Brown’s European Suppliers.

ORDERS TO THE REPUBLIC OF IRELAND

CLAPA will pre-pay the import fees on orders to the Republic of Ireland wherever possible; this is why the delivery costs charged at checkout are higher. It may be cheaper for you to use a Parcel Motel service.

CLAPA Ireland also has a stock of MAM bottles and teats which they can supply to hospitals and families in need.

WELCOME PACKS

CLAPA can only supply one Welcome Pack per family. We strongly encourage you to wait until you have spoken with your Cleft Nurse Specialist before ordering your Welcome Pack, as if you request the wrong items, we can’t send another pack.

Request a Free Welcome Pack

Please click on the pink text descriptions for each product listed below to view more information.

The prices of Pens, Trolley Coin Keyrings, Pin Badges and Tote Bags also include a small donation to help support CLAPA in delivering much needed services.