Finding Support Over the Holidays

December 12, 2021

The CLAPA Team will be taking a break over the festive period from 5 pm on Thursday 23rd December to 9 am Tuesday 4th January 2022.

We won’t be answering calls or checking emails during this time, but we’ll be happy to help as soon as we get back in the New Year.

Find Support

We won’t be able to process new Parent & Peer Support requests over the holidays. You are welcome to make a request for support as usual, but this will not be processed until 4th January.

Existing support relationships can continue as usual during this time.

Facebook Groups

You can find support from others in the cleft community through our Facebook Groups. These are closed groups (so no one outside the group can see you’ve joined or what you post), and as such an admin needs to approve you before you can join.

Over the holidays these groups are moderated by our wonderful volunteer admins, so this may take a little longer than usual. Please remember that any information or advice you receive from these groups should never replace the information and advice from your Cleft Team.


If you need urgent emotional and/or mental health support, the NHS has a list of mental health helplines who are ready to take your call at any time. You can also make a call on behalf of someone else if you’re concerned.

Specific Medical Advice

Your Cleft Team is always the best place to go if you have specific questions or concerns about issues related to your or your child’s cleft.

In an emergency, call an ambulance on 999, or go directly to A&E.

General Information about Cleft

If you can’t find answers on our information pages, we recommend you speak directly to your Cleft Team.

You could also ask on our Facebook Groups to see if anyone has had similar experiences. However please note that everyone’s situation is different and that what is true for one person may not be the case for another. Information from CLAPA or from online groups should never replace the tailored medical advice from your Cleft Team.

Feeding Equipment

You may order feeding equipment as usual through our shop, but no orders will be dispatched until Thursday 6th January. There is often quite a backlog at this time, so your order may take a little longer to be processed and sent out.

If you need a Welcome Pack, you can complete this order form. Welcome Packs will be processed as a priority when we come back from the holidays.

If you need extra feeding equipment over the holidays, please talk to your Cleft Team to see if they can provide you with bottles and teats. Most teams will have an emergency stock for situations like this.

If another parent offers you spare or used feeding equipment, please note you should never use second-hand teats, even if they have been thoroughly sterilised.


Find out how to pay in any money you’ve raised.

Find other information about fundraising.

Happy Holidays from all of us at CLAPA!

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