The CLAPA Team will take a break over the festive period from 5 pm on Friday 22nd December to 9 am Tuesday 2nd January 2024.
We won’t be answering calls or checking emails during this time, but we’ll be happy to help as soon as we return in the New Year.
We recognise that the holidays can be a difficult time for many people. We’ve listed some different ways you can find support below. We encourage you to reach out at any time if you need help or advice, including our own services, even though we may not be able to get back to you immediately.
You are welcome to make a request for one-to-one Parent and Peer Support, but these will not be processed until 3rd January at the earliest.
Existing support relationships can continue as usual during this time.
You can find support from others in the cleft community through our Facebook Groups. These are closed groups (so no one outside the group can see you’ve joined or what you post), so an admin needs to approve you before you can join.
Over the holidays, these groups are moderated by our wonderful volunteer admins, so this may take a little longer than usual. Please remember that any information or advice you receive from these groups should never replace the information and advice from your Cleft Team.
If you need urgent emotional and/or mental health support, the NHS has a list of mental health helplines that are ready to take your call at any time.
You can also contact:
- Mind: emergency and general mental health advice and support, helpline, further resources
- Samaritans: emergency helpline, email support, mental health app
You can also make a call on behalf of someone else if you’re concerned.
Please note that there will be no Safeguarding cover at CLAPA from Friday 22nd December until Tuesday 2nd January 2024.
If you need urgent support, please contact emergency services:
- NHS Emergency Services
- NHS Urgent Mental Health Support
- Children and adults at risk: using a search engine, type in the name of your local Council followed by ‘multi-agency safeguarding hub’ or ‘MASH’
Specific Medical Advice
Your Cleft Team is always the best place to go if you have specific questions or concerns about issues related to your or your child’s cleft.
In an emergency, call an ambulance on 999, or go directly to A&E.
General Information about Cleft
You could also ask on our Facebook Groups to see if anyone has had similar experiences. However, please note that everyone’s situation is different and that what is true for one person may not be the case for another. Information from CLAPA or from online groups should never replace the tailored medical advice from your Cleft Team.
You may order feeding equipment as usual through our shop, but no orders will be dispatched until Thursday 4th January. There is often a large backlog at this time, so your order may take a little longer to be processed and sent out.
If you need extra feeding equipment over the holidays, please talk to your Cleft Team to see if they can provide you with bottles and teats. Most teams will have an emergency stock for situations like this.
If another parent offers you spare or used feeding equipment, please note you should never use second-hand teats, even if they have been thoroughly sterilised.