How Volunteering Works

Our CLAPA volunteers are amazing! We couldn’t survive without such dedicated and caring people giving up their time to help others.

Use of CLAPA logos, charity number and branding

CLAPA is a registered charity and company limited by guarantee. Our logos and branding are protected. Therefore we ask that you please only use official CLAPA merchandise – leaflets, posters, t-shirts etc. (which can be ordered from us) and that when fundraising for CLAPA you always quote our charity number. Templates for letter-heading, our CLAPA and funders’ logos etc. are also available, please just ask if you need them.

Health and safety

We are committed to the care and wellbeing of everyone who works and volunteers for us or uses our services. All voluntary activities are covered by the same health and safety legislative requirements as those for employees. It is your personal responsibility to maintain health and safety standards in order to provide a safe working environment for all. Suitable risk assessment(s) must be prepared for all activities being carried out for CLAPA. We have a strict no-smoking policy which covers staff and volunteers in all CLAPA roles.

Complaints & feedback

We are fully committed to listening and responding to any feedback, comment, concern or complaint. We will make every effort to actively respond as soon as possible and any concern or complaint, no matter how small, should be raised by emailing [email protected] We want your volunteering experience to be as happy and enjoyable as possible, our Volunteer Problem Solving Procedure can be found here.

Engagement & Services Team 

Engagement & Services Manager – Ellie Dale, [email protected]

Community Engagement Coordinator – Antonia Sinclair, [email protected]

External Engagement Coordinator & Scotland Lead – Gillian McCarthy, [email protected]

Adults Services Coordinator[email protected]

Advocacy Coordinator – Daniel Richards, [email protected]

Children & Young People’s Coordinator – Claire Evans, [email protected]