Contact us

Hours of Operation

CLAPA is a small charity. Our hours of operation are typically 9-5, Monday-Friday, but most of our staff are part-time and work flexible hours and there is usually only limited cover available when staff are on leave or off sick.

CLAPA is not an emergency or urgent support service, and we do not operate a helpline. Depending on your enquiry, it may take several days before we can respond. If you need urgent support, please contact emergency services:

CLAPA is ‘closed’ on weekends, public and bank holidays, and from Christmas Eve to 2nd January inclusive.

NHS Cleft Services

CLAPA is not affiliated with the NHS and our staff cannot give medical advice.

Find contact details for NHS Cleft Services and Cleft Teams around the UK

Email Us

[email protected], or fill out our contact form.

Your message will be forwarded on to the most appropriate staff member, but if you’d like to contact someone directly, see our staff page for contact details. Please remember to check your email spam/ junk folders for replies.

If you would like to order a Welcome Pack, please fill out this form.

If you would like to make a complaint, our complaints policy (PDF) explains how to raise an issue about CLAPA’s services, staff members or volunteers, as well as the likely steps we will take for different kinds of complaints.

Call Us

Call 020 7833 4883 to leave a message on our answerphone. Please include your phone number or another way to contact you, as our answerphone does not have a call log. Please also include a brief summary of your enquiry so we know who to pass you on to (e.g. “I have a question about accessing treatment as an adult.”)

Please note that our small office is only staffed on a very part-time basis. You will get a much faster response by filling out our contact form.

Visit Us

CLAPA has a small office in a charity hub called ‘The Green House’ in London. From here, we send out feeding equipment and Welcome Packs and store the materials we use in fundraising. Local CLAPA staff come into the office on a very part-time basis.

You must call or email ahead of time if you wish to come to our office for any reason so we can ensure someone is there to meet you.

Our address is:

The Green House 
244-254 Cambridge Heath Road
E2 9DA

The office is 1 minute from Cambridge Heath (Overground), and a 7 minute walk from Bethnal Green (Central Line).

Staff are only in the office on a very part-time basis. It is closed on public and bank holidays, and from Christmas Eve to 2nd January inclusive.

Contact Form

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