Hours of Operation
CLAPA is a small charity. Our hours of operation are typically 9-5, Monday-Friday, but most of our staff are part-time and work flexible hours and there is usually only limited cover available when staff are on leave or off sick.
CLAPA is not an emergency or urgent support service, and we do not operate a helpline. Depending on your enquiry, it may take several days before we can respond. If you need urgent support, please contact emergency services:
- NHS Emergency Services
- NHS Urgent Mental Health Support
- Children and adults at risk: search your local Council and ‘multi-agency safeguarding hub’ or ‘MASH’
CLAPA is ‘closed’ on weekends, public and bank holidays, and from Christmas Eve to 2nd January inclusive.
NHS Cleft Services
CLAPA is not affiliated with the NHS and our staff cannot give medical advice.
Your message will be forwarded on to the most appropriate staff member, but if you’d like to contact someone directly, see our staff page for contact details.
If you would like to order a Welcome Pack, please fill out this form.
If you would like to make a complaint, our complaints policy (PDF) explains how to raise an issue about CLAPA’s services, staff members or volunteers, as well as the likely steps we will take for different kinds of complaints.
Call 020 7833 4883 to leave a message on our answerphone. Please include your phone number or another way to contact you, as our answerphone does not have a call log. Please also include a brief summary of your enquiry so we know who to pass you on to (e.g. “I have a question about accessing treatment as an adult.”)
Please note that our small office is only staffed on a very part-time basis. You will get a much faster response by filling out our contact form.
CLAPA has a small office in a charity hub called ‘The Green House’ in London. From here, we send out feeding equipment and Welcome Packs and store the materials we use in fundraising. Local CLAPA staff come into the office on a very part-time basis.
You must call or email ahead of time if you wish to come to our office for any reason so we can ensure someone is there to meet you.
Our address is:CLAPA The Green House 244-254 Cambridge Heath Road LONDON E2 9DA
The office is 1 minute from Cambridge Heath (Overground), and a 7 minute walk from Bethnal Green (Central Line).