CLAPA's Policies

CLAPA's policies and procedures, including information on fundraising, our shop, privacy, and complaints.

Here you can find a number of CLAPA’s public policies and procedures for various aspects of our work.

If you have a question or comment about a specific policy, either get in touch with the individual named in the policy or contact us.

Please also get in touch if you think something is missing from this page.

Safeguarding Policies

All our staff and volunteers have a responsibility to safeguard the welfare of people using our services. Learn more about how we keep everyone safe with our Safeguarding Policies.

Complaints Policy (PDF)

How to make a complaint or raise an issue about any of CLAPA’s services, staff members or Volunteers. This policy also outlines the likely steps we will take for different kinds of complaints.

This policy covers in detail what information CLAPA collects from people in our community (and/or website visitors, service users, etc.,) and why, as well as what we do with it. It also covers our fundraising practices.

Media and Story Consent Policy (PDF)

This policy explains how and why we collect stories and photos from the cleft community to use in our communications.

Fundraising Practices

As part of our Privacy Policy, we’ve listed some key points about our fundraising practices for your reference. We comply fully with the Fundraising Regulator’s standards, and are members of the Institute of Fundraising. If you have any questions or concerns about our fundraising at any time, please get in touch at [email protected], or see our Complaints Policy linked above.

Fundraising Terms and Conditions (PDF)

To make sure your fundraising is safe and legal, you must read, understand and agree to these terms and conditions before starting to fundraise for CLAPA.

Feeding Service Policies and FAQs

This page explains CLAPA’s policies around our feeding equipment shop and answers frequently asked questions on shipping, refunds and other issues.