Opening Hours
CLAPA is a small charity. Our hours of operation are typically 9-5, Monday-Friday, but many of our staff are part-time, and there is usually only limited cover available when staff are on leave or off sick.
CLAPA is not an emergency or urgent support service, and we do not operate a helpline. Depending on your enquiry, it may take several days before we can respond. If you need urgent support, please contact emergency services:
- NHS Emergency Services
- NHS Urgent Mental Health Support
- Children and adults at risk: search your local Council and ‘multi-agency safeguarding hub’ or ‘MASH’
CLAPA is ‘closed’ on weekends, public and bank holidays, and from Christmas Eve to 1st January inclusive.
NHS Cleft Services
CLAPA is not part of the NHS and we do not provide medical treatment. Our staff are not medically trained and cannot give medical advice.
You should contact your Cleft Team for any questions about your or your child’s cleft and treatment.
Find contact details for NHS Cleft Services and Cleft Teams around the UK
Send us a Message
If these don't answer your question, please scroll down and fill in our contact form. Your message will be forwarded on to the most appropriate staff member.
If you have just had a baby born with a cleft, you can order your Welcome Pack here. Please note we can only send ONE Welcome Pack for each new baby.
You can order extra bottles and teats through our shop.
If you are having issues paying for extra feeding equipment, please talk to your cleft nurse. CLAPA can send out extra bottles and teats free-of-charge to vulnerable families on the request of a cleft nurse.
CLAPA staff are not medically trained and we cannot give medical advice.
You should contact your cleft team with any medical questions or for any advice on your or your child’s treatment. You can also contact your GP, or call 111 for medical advice.
If you are having issues accessing the treatment you need, feel free to get in touch and we will support you.
For general information and signposting, check our support and information pages for parents and families, adults born with a cleft, and teenagers and young people born with a cleft.
CLAPA only works in the United Kingdom and is unable to provide information about treatment in other countries and territories.
Similarly, we are unable to provide advice or make recommendations about other organisations and charities, particularly those which work abroad.
Please see the NHS website for this information.
CLAPA cannot give advice or recommendations on accessing cleft treatment outside of the NHS.
Please see PALS to make a formal complaint.
CLAPA is not part of the NHS.
If you would like to make a complaint, our complaints policy explains how to raise an issue about CLAPA’s services, staff members or volunteers, as well as the likely steps we will take for different kinds of complaints.
Thank you so much for your generosity!
Learn about how to make a donation or pay in fundraising money.
Contact us
Call Us
Call 020 7833 4883 to leave a message on our answerphone. Your message will be passed onto the appropriate staff member, who will call you back when possible.
Please include a brief summary of your enquiry so we know who to pass you on to (e.g. “I have a question about accessing treatment as an adult.”)
Visit Us
CLAPA has a small office in a charity hub called ‘The Green House’ in London. From here, we send out feeding equipment and Welcome Packs and store the materials we use in fundraising. Local CLAPA staff come into the office on a very part-time basis.
You must call or email ahead of time if you wish to come to our office for any reason so we can ensure someone is there to meet you.
Our address is:
CLAPA The Green House 244-254 Cambridge Heath Road LONDON E2 9DA